Corporate Social Responsibility (CSR) is an important factor to the development and sustainability of businesses. To guide business decisions on the matter, the Dubai Chamber is conducting the Survey on Corporate Social Responsibility Management and Impact on Businesses. This survey is meant for manager of the organization.

PART I - GENERAL CSR MANAGEMENT

1. Does your organization have any of the below in place? (You may tick more than one)
  Yes No
a. Formal CSR Policy?
b. CSR Steering Committee?
c. Dedicated department/officer to manage CSR?
d. Involve (board of) directors in the management of CSR?
e. Engage the following stakeholders in decisions relating to CSR?
   i. Customers
   ii. Investors
   iii. Business partners
   iv. Community
f. Measure the return on investment (ROI) for CSR investments?
g. Communicate CSR activities internally?
h. Communicate CSR activities externally?

PART II. CSR MANAGEMENT BY AREA

For the next questions, please indicate your organization's CSR practice on specific areas under Q2 using the coding system (1-5) as follows:
1 - None
2 - We apply, but no formal policy in place
3 - We apply, with formal policy in place
4 - We apply, with formal policy and performance measurement system in place
5 - We apply, with formal policy, performance measurement system, and incentives in place

2. Please use the above coding system (1 - 5) to indicate the level of CSR practice on the below practices
Human Capital and Emiratisation  1 2 3 4 5
a. Responsible recruitment
b. Responsible job termination
c. Non-discrimination
d. Diversity
e. Emiratisation
Work Environment  1 2 3 4 5
a. Employee code of conduct
b. Health & safety
c. Labour standards
d. Employee involvement
e. Well-being in the workplace
f. Remuneration
Supply chain, Customers & Marketing  1 2 3 4 5
a. Grievance process for suppliers and sub-contractors
b. Evaluation of suppliers on CSR
c. A process of looking after customers to ensure their satisfaction
d. After sale service
e. Code of ethics towards customers
f. Responsible marketing
Community Engagement  1 2 3 4 5
a. Stakeholder engagement
b. Partnerships management
c. Employee volunteering
d. Donations
e. Charity reporting and impact
f. Responsible environmental management

PART III. CSR PRACTICES

Please respond to each of the statements below by selecting your answer using a 1 to 5 scale
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)

3. To what extent do your CSR initiatives focus on the following issues:
  1 2 3 4 5
a. Donation to charity and pro bono
b. Partnership and sponsoring community partners (charitable organisations)
c. Responsible products and marketing
d. Health, Safety & Environment
e. People with determination
f. Responsible and fairness in managing employees
g. Volunteering
h. Environmental issues (waste management, resource efficiency etc..)
4. To what extent you feel pressure from the following stakeholders to adopt CSR practices
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
  1 2 3 4 5
a. Customers
b. Shareholders/investors
c. Competitors
d. Government
e. Employees
f. Community partners/charitable organisations
g. Top Management/Board
h. Others
5. To what extent your CSR initiatives were motivated by the following factors
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
  1 2 3 4 5
a. Increase competitive advantage
b. Improve revenue
c. Attract new customers
d. Enhance brand value
e. Improve customer satisfaction
f. Develop new markets
g. Meet stakeholders’ CSR expectations
h. Enhance corporate reputation
i. Enhance operational efficiency
j. Reduce environmental hazards
k. Improve the community within which we operate
l. Stay ahead of potential future regulatory requirements
m. (For subsidiaries of multinational firms) Comply with standards imposed by international HQ
n. Comply with international regulations and standards
o. Comply with internal regulations and standards
p. Recruit and retain talent
6. To what extent your CSR initiatives are carried in partnership with external partners
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
  1 2 3 4 5
a. We develop and carry out our CSR initiatives/activities in-house
b. Work closely with charitable organizations in executing our CSR initiatives
c. Collaborate with other businesses in developing and executing our CSR initiatives
d. Work closely with our suppliers in making decisions about CSR efforts
e. Hold meetings with key stakeholders to solicit their opinions about particular CSR agenda
f. Meet with representatives from different public sectors for feedback on CSR programs
Please respond to each of the statements below by selecting your answer using a 1 to 5 scale
(1 = Strongly disagree, 2= Disagree, 3= Neutral, 4= Agree, 5= Strongly agree)
7. To what extent do you agree with the following statements about your organization's efforts towards Sustainable Development Goals (SDG)
  1 2 3 4 5
a. There is increased efforts in our organization to achieve SDGs
b. Achievement of SDGs is one of our company's key business targets
c. We have identified tools needed to impact SDGs
d. We regularly assess our impact on SDG goals
e. Do you focus on one or limited number of SDGs or all 17 SDGs?

PART IV. CSR REPORTING

CSR reporting is the process whereby an organisation understands, measures and reports on its economic, social and environmental performances; and steers its operations more effectively.
8. Please select the type of CSR reporting your organization produces
Please respond to each of the statements below by selecting your answer using a 1 to 5 scale
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
9. To what extend do you use CSR reporting for the following reasons
  1 2 3 4 5
a. Provide transparency to a range of stakeholders
b. Demonstrate compliance with local regulations and public norms
c. Reputational benefits and credibility
d. Ability to communicate efforts
e. Improve operational performance (inform resource allocation decisions and cost reduction strategies)
f. Improve processes and collaboration across functions in the organization
g. Greater awareness of sustainability throughout the organization
h. Employee motivation
i. Enhance ability to track progress against specific targets
j. Innovation and learning (cross‐cutting)
10. Please indicate the barriers your organisation faced when conducting CSR reporting
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
  1 2 3 4 5
a. Lack of time
b. Nothing new to report about
c. No stakeholder pressure
d. Not enough benefit/cost
e. Lack of knowledge on how to develop CSR reports

PART V. CSR MEASUREMENT PRACTICES

Please respond to each of the statements below by selecting your answer using a 1 to 5 scale
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)

11. To what extent does your organization measure how much it spends in the following CSR Areas?
  1 2 3 4 5
a. Emiratisation
b. Work environment and employee happiness
c. Working conditions
d. Suppliers’ CSR policies
e. Responsible client relations
f. Responsible marketing, branding and innovation
g. Community investments
h. Donations
i. Environmental impact
j. Process efficiency (from an environmental sustainability point of view)
12. To what extent does your organization measure the impact of its investments in the following CSR Areas?
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
  1 2 3 4 5
a. Emiratisation
b. Work environment and employee happiness
c. Working conditions
d. Suppliers’ CSR policies
e. Responsible client relations
f. Responsible marketing, branding and innovation
g. Community investments
h. Donations
i. Environmental impact
j. Process efficiency (from an environmental sustainability point of view)
13. Please rate the level of involvement of the following stakeholders with the CSR measurement development on a 1 to 5 scale
(1 = None, 2= Little involvement, 3= Some involvement, 4= Good involvement, 5= Extensive involvement)
  1 2 3 4 5
a. Corporate management
b. Business unit management
c. Employees
d. Regulators
e. Suppliers
f. Customers
g. Other (please specify):
   
Please respond to each of the statements below by selecting your answer using a 1 to 5 scale
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
14. To what extent does the senior management currently use CSR performance indicators for the following:
  1 2 3 4 5
a. Track progress towards CSR goals
b. Monitor CSR results
c. Compare outcomes to expectations
d. Enable discussion of CSR in meetings of superiors, sub-ordinates and peers
e. Provide a common view of the organization in relation to CSR
f. Tie the organization and the CSR activities together
g. Enable the organization to focus on critical success factors for CSR
h. Develop a common CSR related vocabulary in the organization
i. Justify decisions related to CSR
j. Verify management assumptions about CSR
k. Support CSR actions
l. Reinforce beliefs about CSR
m. Increase CSR focus
n. Validate the organisation’s point of view about CSR
15. To what extent are CSR measures used for the following:
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
  1 2 3 4 5
a. Monitor internal compliance with environmental policies and regulations
b. Motivate continuous improvement
c. Provide data for internal decision-making
d. To deal more strategically with internal and/or external stakeholders
e. To serve internal and/or external stakeholders
f. To improve the quality of customer service
g. To more creatively serve customers
h. To exchange information with internal/or external stakeholders
16. To what extent does your organization use CSR measures for steering? (Steering refers to a system that enables management to continuously and regularly monitor CSR performance progress, based on clear KPIs, to steer performance consistently with medium term objectives).
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
  1 2 3 4 5
a. CSR measures are used to track progress towards CSR objectives
b. Corrective actions are taken based on the regular measures of CSR progress
c. CSR measures are used to provide data for internal decision-making
d. Most KPIs for CSR activities are tracked regularly
17. To what extent does your organization use CSR measures as a governing system (Governing refers to a system that covers long term business strategy, CSR objectives aligned with business strategy, and incentives in place to achieve those CSR objectives)
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
  1 2 3 4 5
a. CSR achievements are measured and passed on to the top management and board of directors
b. Management and board's packages and rewards are linked to CSR achievements
c. CSR achievements are discussed at boards' meetings
d. CSR achievements are tracked against the company’s long term strategy
18. To what extent do the following stakeholders participate in the development and implementation of CSR measures?
(1 = Not at all, 2= To a small extent, 3= To a moderate extent, 4= To a large extent, 5= To a great extent)
  1 2 3 4 5
a. Management
b. Top management team (C-Suite)
c. External stakeholders
i. Customers
ii. Employees
iii. Suppliers
iv. Charitable Organizations
19. To what extent do you agree with the following statements about your organization?
Please indicate your answer on a 1 to 5 scale (1 = Strongly disagree, 2= Disagree, 3= Neutral, 4= Agree, 5= Strongly agree)
  1 2 3 4 5
a. The development of CSR measures is supported by senior management
b. CSR-related performance goals are explicitly linked to long-term strategy
c. CSR-related measures offer assistance to managers to understand relationships between activities and between functional areas
20. How important is CSR performance in the assessment criteria used for compensation of:
  Trivial or no concern at all Less important, but not trivial Important, together with other factors Dominant concern
a. Senior management
b. Middle management
c. Non-discrimination
21. How satisfied are you with the CSR measurement system with respect to the following? Please indicate your answer on a 1 to 5 scale
(1 = Strongly disatisfied, 2= Disatisfied, 3= Neutral, 4= Satisfied, 5= Strongly satisfied)
  1 2 3 4 5
a. The system meeting expectations
b. The system as compared to your concept of an “ideal” system
c. Overall satisfaction
22. How has your investment/spending in CSR changed over the last three years?
23. How would you compare your expenditure on CSR against your competitors?
24. In 2018, how much did you spend on the following CSR issues? (optional)
a. Human resource issues AED
b. Environmental issues AED
c. Community issues AED
d. Donation to national and international charities AED
e. Customers related issues AED

COMPANY DETAILS

COMPANY NAME:*
BUSINESS ACTIVITY:*
COMPANY STATUS:: *
(If Other is selected please specify)
NO. OF EMPLOYEES: IN DUBAI:
OUTSIDE DUBAI:
YEAR OF ESTABLISHMENT::*
COMPARE TO LAST TWO YEARS YOUR REVENUES THIS YEAR HAVE:*
TOTAL REVENUE - approximately in 2018 (optional): AED million
CONTACT PERSON:
Name:*
Designation:
Phone:
E-Mail:*